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Terms

We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up and Sunday appointments.

At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment , our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. Late Arrivals may unfortunately result in reduced treatment time. Therefore out of respect for other clients and the therapists, please make sure you arrive on time for your treatments. Otherwise, you will have to wait depending on the time allocation for the treatment or your treatment will be rescheduled to alternative time.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

How to cancel or change your appointment: Cancellations should be made by calling us on 0117 9575080. If you are cancelling outside of normal salon operating hours - you may cancel by email but this should be followed up by telephone during salon operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.

Sunday bookings

We accept Sunday bookings by special appointment only for between 2-8 guests wishing to book from our range of treatments listed under "special packages". A non-refundable 50% deposit is required to secure Sunday appointments.

Your right to cancel

Applies to couple or group bookings: A minimum of 72 hours notice is required - otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 72 hours of your booking will incur a charge of 100% of the full treatment value. If part of a booking is cancelled or changed after arrival , the full cost of the treatment(s) as booked will remain payable upon departure.

Payment

We accept all major credit cards as well as cash – we do not accept American Express. All payments for treatments, products and courses must be made in full on the day of purchase. No credit is given for any treatments or pre paid courses for any reasons.

Courses of Treatments

Courses consist of 6 to 10 treatments and are only valid for ten months respectively from the date of purchase. Courses must be paid for in full on the date of purchase. No credit is given under any circumstances. Missed sessions, appointments cancelled without providing a minimum of 48 hours notice and appointments amended three or more times will be considered as used sessions. Please note that refunds are not available in such circumstances.

Wedding make-up

Wedding make-up may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this.

In the event of Victoria becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.

Free consultation

You may book one free 15 minute consultation with Victoria to discuss your bridal make-up and the service offered. This is normally offered 3-6 months prior to your wedding day.

Deposits and final payment

A 50% deposit is required to secure any wedding make-up trial(s). This is to be paid at the time of booking. Final payment is due on the day of your make-up trial.

Your right to cancel or change

You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.

Up to 61 days to wedding day - 30% loss.

60-31 days to wedding day - 50% loss.

30-4 days to wedding day - 75% loss.

3 days or less until wedding day - 100% loss.

Trials: If you wish to change the time of your make-up trial, standard cancellation terms apply.

Pregnancy: It is with regret we are not able to provide treatment within your first trimester. If you are pregnant or suspect you are pregnant please only book treatments after you have passed 12 weeks. If you arrive for treatment and reveal pregnancy during the consultation, full charge for treatment will apply.

Gift vouchers

Gift Vouchers are non refundable and are valid for 10 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only at our Downend (Bristol) based salon from Monday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred.

Gift vouchers are not redeemable against the following items or services:

  • Over the counter beauty products
  • Botox and restylane
  • Eyelash extensions

Your 6 digit gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.

Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s). NB: Vouchers are non-transferable and only redeemable against treatments.

Our right to cancel

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone - where possible.

Our rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
  • Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.

Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us within 72 hours of receiving treatment. We will try our utmost to resolve any problems.

Your file

You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

Mobile Phones

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at the salon.

Children

Please understand that we can cannot accommodate for children under 12 - unless supervised by an adult during your treatment.

Privacy policy

We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason authorise payment to us we will not be liable for any delay or non-delivery.

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